Communicate information accurately & professionally to Team and customers.

Maintain positive work environment and Team morale.

Ensure the Team is trained to teach classes professionally and in accordance with The Little Gym philosophy and standards.

Protect the quality of The Little Gym curriculum through the proper use of lesson plans and training materials by the entire Team.

Assure all safety guidelines are met and maintained, creating a safe environment for the Team and customers.

Ensure the Team is trained to deliver exceptional customer service and front desk operations according to The Little Gym standards.Motivate and facilitate necessary Team training to achieve enrollment & other business goals.Oversee tasks and responsibilities of Instructors.

Continually seek professional training and growth opportunities for the Team.Work with the PD to complete Instructor training for all programs (classes, Camps, Birthday, PSN, etc.) you teach at The Little Gym, using the Instructor Training System (ITS) and other training resources, tools and formats (Training videos, Lesson Plans, Skill Cards, Developmental Gymnastics Manual, Extranet documents, role plays, etc.)

Study and commit to memory all Lesson Plans (Classes, Camps, Birthday, PSN, etc) and specific, age-appropriate objectives for each program you teach at The Little Gym.

Participate in evaluations and feedback sessions designed to improve your teaching ability, as scheduled and facilitated by the Program & Gym Directors.

Attend Team meetings and training sessions as scheduled.Review and practice weekly class announcements as assigned by the Program Director, ensuring that you are prepared to deliver appropriate benefit communication to parents during each and every class.

Participate in the weekly gym set-up. Manage your time prior to each class or event to prepare the gym, equipment, music, etc.

Maintain a safe, fun and productive class environment through the use of proper class management techniques, safety guidelines and assessing the needs of the group.

Deliver superior customer service in the lobby and at front desk as scheduled.

Convert trial class participants into members and retain them from semester to semester through the teaching of great classes, thorough communication, and asking them to enroll.

Ensure that student records are maintained accurately, including attendance, family records and account information.

Assist in the daily phone calls; marketing, “no-show, ” trial reminder, make-up, etc.

Maintain safe classroom conditions. Report unsafe equipment or materials.Take appropriate action to correct any problems.

Participate in cleaning and maintenance of the facility, inspect facility daily for cleanliness using the gym daily walk through list and ensure that the facility is clean and operationally sound.

Complete and follow up on accident reports as necessary, and notify the Gym Director.

Effectively resolve customer concerns or requests. Report issues that you cannon settle to a Director.

Perform opening and/or closing procedures as scheduled.

70 - 85% of working hours will be spent teaching classes as scheduled. The focal point of a class or other event is the Lead Instructor. S/he is the person in charge of the majority of the activities, timing, and communication within the class or event.

Coordinate all instructors to ensure all duties are completed and the class or event runs smoothly.

. Continue training to achieve higher ITS certifications as assigned by a Director.

Be the main contact for parents. Take ownership and pride of any class, birthday, camp, PSN, etc. that you teach. Keep it organized and effective. Build relationships with the members and potential members in that program