Thursday, 18 December 2014

Customer Support Representative - Sets Lebanon

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

• Effectively manage incoming calls

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers


Job Details






















Date Posted: 2014-12-18
Job Location: Lebanon
Job Role: Customer Service
Company Industry: Information Technology


Preferred Candidate














Career Level: Entry Level
Nationality: Lebanon


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